# Pricing [RightNow AI](https://www.rightnowai.co/) / [Decision model](https://www.rightnowai.co/docs/decision-model) / [Pricing](https://www.rightnowai.co/docs/decision-model/pricing) Updated 2026-11-12 With the RightNow decision model you pay for input, answered questions and an answered call. ## Prices These rates use price card H (November 11, 2026). **Prices** | Charge | Price | Billing unit and minimum | | --- | --- | --- | | Uncached text input | USD 0.19 | Per million input tokens | | Cached text input | USD 0.019 | Per million input tokens | | Answered question | USD 0.0001 | Per answered question | | Answered call | USD 0.00001 per answered call | Once per call with at least one answered question | | Image | USD 0.003 | Per image | | Audio | USD 0.0002 | Per started second; minimum 30 seconds per file | | PDF | USD 0.002 | Per page; minimum USD 0.001 per file | | Video | USD 0.0008 | Per started second; minimum USD 0.008 per clip; clips up to 10 seconds | | Output | Free | Per output token | See how [call charges combine](https://www.rightnowai.co/docs/decision-model/billing-and-credits#charge-parts-flow). Text input is billed per token. See [Inputs](https://www.rightnowai.co/docs/decision-model/attachments) for formats and availability. ## Worked calls Add the lines to get a call total. These totals use price card H (November 11, 2026). **Two text calls from the price card, one answered question each.** - **State**: A string, a JSON object or a JSON array - **Standard context**: Up to 38,000 state tokens - **Replay of a stored answer**: USD 0, billed in production on 2026-11-10 **356 text tokens, one answered question** - **Uncached text input**, 356 tokens at USD 0.19 per million: USD 0.00006764 - **Answered question**, 1 at USD 0.0001 each: USD 0.0001 - **Answered call**, Once per answered call: USD 0.00001 - **Total**: USD 0.00017764 **38,000 text tokens, one answered question** - **Uncached text input**, 38,000 tokens at USD 0.19 per million: USD 0.00722 - **Answered question**, 1 at USD 0.0001 each: USD 0.0001 - **Answered call**, Once per answered call: USD 0.00001 - **Total**: USD 0.00733 **One image, one answered question and 356 uncached text tokens.** - **Formats**: image/png, image/jpeg - **Per request**: Up to 4 images - **File fee**: USD 0.003 for 1 image to USD 0.012 for 4 images **One image call** - **Uncached text input**, 356 tokens at USD 0.19 per million: USD 0.00006764 - **Answered question**, 1 at USD 0.0001 each: USD 0.0001 - **Answered call**, Once per answered call: USD 0.00001 - **Image**, 1 at USD 0.003 per image: USD 0.003 - **Total**: USD 0.00317764 **One audio clip of up to 30 seconds, one answered question and 356 uncached text tokens.** - **Formats**: audio/wav at 16,000 Hz - **Per request**: One clip, up to 60 seconds - **1 to 30 seconds**: USD 0.006 - **31 to 60 seconds**: USD 0.0002 more per started second, up to USD 0.012 **One audio call** - **Uncached text input**, 356 tokens at USD 0.19 per million: USD 0.00006764 - **Answered question**, 1 at USD 0.0001 each: USD 0.0001 - **Answered call**, Once per answered call: USD 0.00001 - **Audio**, 30 seconds billed at USD 0.0002 each: USD 0.006 - **Total**: USD 0.00617764 **One PDF page, one answered question and 356 uncached text tokens.** - **Formats**: application/pdf - **Pages**: Up to 500 pages - **File fee**: USD 0.002 for 1 page to USD 1 for 500 pages **One PDF call** - **Uncached text input**, 356 tokens at USD 0.19 per million: USD 0.00006764 - **Answered question**, 1 at USD 0.0001 each: USD 0.0001 - **Answered call**, Once per answered call: USD 0.00001 - **PDF**, 1 page at USD 0.002 per page: USD 0.002 - **Total**: USD 0.00217764 **One video clip (preview), one answered question and 356 uncached text tokens.** - **Formats**: video/mp4 - **Per request**: One silent clip, up to 10 seconds, sent alone - **Any clip up to 10 seconds**: USD 0.008 **One video call** - **Uncached text input**, 356 tokens at USD 0.19 per million: USD 0.00006764 - **Answered question**, 1 at USD 0.0001 each: USD 0.0001 - **Answered call**, Once per answered call: USD 0.00001 - **Video**, One clip, any length: USD 0.008 - **Total**: USD 0.00817764 ## Counting and minimums Only answered questions have a question fee. Refused questions are not charged. An all-refused request has no text, question, file or call charge. Charged once per answered call; never on refusals, zero-answer, free, promotional or replay calls. Several files each pay their own fee. The same text token is never charged twice. Round any partial second up to a full second before applying the minimum billed duration. PDF fees count physical pages. Text tokens and answered questions are charged separately. The minimum is a floor on the subtotal, not an extra fee. ## Text caching A cached text input token is a text token whose earlier processing the decision model reuses. Text caching is automatic. An optional `prompt_cache_key` improves reuse within a workspace. A repeated request is not guaranteed to read from the cache. Cache lifetime, minimum size and eviction are not published. Caching saves USD 0.171 per million cached text tokens compared with the uncached rate. See [Text caching](https://www.rightnowai.co/docs/decision-model/caching) for usage fields, the cache hit rate and data coverage. ## Credits and top-ups Starting credit is subject to eligibility checks. Once per eligible canonical verified email address, on your first workspace, after eligibility and verification checks. Credit may be withheld or placed under review. One credit costs USD 1. The minimum top-up is USD 5. As a workspace owner, open [Add funds](https://www.rightnowai.co/dashboard/settings#add-funds) to see the payment options available to your workspace. Read [Billing and credits](https://www.rightnowai.co/docs/decision-model/billing-and-credits) for account terms, or follow the [Quickstart](https://www.rightnowai.co/docs/decision-model/quickstart) to make a call. ## Next [Questions](https://www.rightnowai.co/docs/decision-model/questions)