# Support

[RightNow AI](https://www.rightnowai.co/) / [Decision model](https://www.rightnowai.co/docs/decision-model) / [Support](https://www.rightnowai.co/docs/decision-model/support)

Updated 2026-11-12

Contact us with the request ID, HTTP status and error code so we can investigate the call.

**Illustration of support details.**

```text
[ Response ]
  |
  |-- request ID
  |
  |-- HTTP status
  |
  '-- error code, if present
          |
          v
[ Add expected result ]
          |
          v
[ Contact support ]
[ Leave out the API key ]
```

Send the request ID, status, error and expected result. Omit the API key.

## Keep the request ID

Leave the API key out of your message.

The API returns `X-Request-Id` in the response headers. Errors also contain `request_id`.

- **Request ID**: Copy from your response
- **HTTP status**: Copy from your response
- **Error code**: Copy from the error response, if present
- **Expected result**: Describe what you expected

## Availability

Availability includes all valid requests, including cold starts.

A cold start is a model pool replacing its warm container after a crash, a recycle, a preemption or a deploy, or adding one under a burst.

## Contact

Read [Errors](https://www.rightnowai.co/docs/decision-model/errors) for the action associated with an API refusal.

For a privacy request, email [jaber@rightnowai.co](mailto:jaber@rightnowai.co).

## Send a report

Send your report through the [Contact page](https://www.rightnowai.co/contact).

## Next

[Release notes](https://www.rightnowai.co/docs/decision-model/release-notes)