Terms of Use

1. Who we are

We are RightNow AI, Inc. ("RightNow", "we", "us"), a company registered in Delaware, United States, at 131 Continental Dr, Newark, DE 19713, US. You can reach us by email at jaber@rightnowai.co or by mail at that address.

Our Privacy Policy explains how we handle personal information, and it is part of these terms.

2. The services

System Zero is our decision model API. You call it with keys you create in its console at www.rightnowai.co/dashboard, which also has a Playground.

Our website includes our research, docs, blog and contact forms. Separate services and linked websites have their own terms.

The services are not built to meet rules such as HIPAA, FISMA or GLBA, so do not use them for information that those rules protect. Do not send special categories of personal data, such as health, genetic or biometric data, or personal data about children, unless a signed agreement with us allows it.

3. Availability

System Zero provides a decision model API and console. Features, models, limits and availability can change, pause or end. Published targets are not service commitments; no service level agreement applies unless a signed agreement says otherwise.

Requests may be temporarily unavailable and can tell you when to retry. A request above a limit is refused with an error that names the limit. The console shows your keys' limit per minute and your workspace's limit on calls at once.

The documentation describes currently available inputs and features. Section 7 describes the payment terms that apply when billing opens. It does not mean payments are available today.

4. Accounts and workspaces

Signing in. You sign in to the console with Google, with GitHub or with your email address. The API and the console are for business and developer use, and you must be 18 or older, or the age of majority where you live if that is higher. Keep that account and your mailbox secure: you are responsible for what happens under your sign-in. Tell us at once if you think someone used your sign-in or your keys without permission.

Workspaces. Everything in the console belongs to a workspace, with its own keys, usage, limits and billing. Everyone who uses the console has at least one, and you can create more within our limits; the console tells you when you reach a limit. Do not create workspaces or accounts to get around a limit.

Roles. Each member of a workspace has a role: owner, admin or member. Owners control the workspace, including its members and roles, its billing and its deletion, and a workspace always keeps at least one owner. The console shows each member's role.

Invitations. Owners and admins can invite people by email. An invitation works once, expires after 7 days, and can be accepted only by someone who has verified the invited email address, through Google, GitHub or a sign-in link or code sent to it.

Owners answer for their members. If you own a workspace, you are responsible for the people you let into it and for what they do there, and you confirm that you may share the workspace's information with them. Members can see each other's email addresses.

5. API keys

API keys are secrets. Anyone who holds one of your workspace's keys can use the API as that workspace, and the usage counts against it. The workspace's owners are responsible for every use of its keys.

• A key is shown once, when it is created. Keep it out of browser code, public repositories and shared files.
• Revoke a key that may have been exposed. Revoked keys normally stop working at once, but a service disruption can delay this for several minutes.
• When a member leaves a workspace or is removed, the keys and open invitations that member created there are revoked.
• Do not share, sell or transfer keys outside your workspace.

6. Acceptable use

You may use the API in your own products and call it from your own software and automated systems, including for commercial purposes, as these terms allow. You must not, and must not help anyone to:

• break the law, or use the services to harm, harass, deceive or discriminate against people;
• probe, scan or test the security of the services, or get around their limits, authentication or blocks, unless we agree in writing;
• load test the services, unless we agree in writing;
• try to extract the model's weights, parameters or training data, or reverse engineer the services, except where the law, or an open source license that covers that software, allows it;
• use outputs to develop or train a model that competes with our models;
• resell or share access to the services, or offer them as your own hosted service, without a written agreement with us;
• send malware, or content that you have no right to send;
• copy the website in bulk with bots or scrapers, beyond normal browsing and search engine indexing.

We may suspend or block a key, a workspace or an account as section 12 describes.

7. Fees and payment

Prepaid credits. API usage is paid from your workspace's prepaid balance at the published System Zero rates. Eligible users receive starting credit once per canonical verified email address; that credit does not expire. The starting-credit amount and minimum top-up amount are shown in Billing before purchase. Purchased credit expires 12 months after it is added.

You may enable auto-recharge with a saved card, a balance threshold and a monthly recharge cap, and turn it off in Billing. At launch we do not collect tax at checkout; outside the United States, checkout is limited to business customers in supported countries. When tax collection is enabled, any applicable tax will be shown before payment. Users who accepted our earlier no-charge terms receive at least 30 days' notice before charges; new accounts accept the billing terms they start under.

One promotional credit of USD 5 per verified email address. It is non-transferable, has no cash value, and may be withdrawn if we detect abuse.

Starting-credit eligibility requires an active, non-test workspace, a canonical verified mailbox, acceptance of the applicable starting-credit policies, a current human check, and our domain and network checks.

The amount awarded is the amount of the current starting-credit offer.

Starting credit can be delayed or refused by eligibility, availability and award-budget checks.

We may temporarily hold promotional credit for review.

Workspace members may appeal a starting-credit hold or forfeiture.

A review may release a hold or forfeit held promotional credit after outstanding usage and reservations are reconciled.

A starting-credit case does not forfeit purchased credit.

We may restore promotional credit forfeited in error, subject to the award-budget and availability checks.

If we end your access, your workspace or the service for any reason other than your breach of these terms, we refund your unused purchased credit to your original payment method, unless the law does not allow it. If we end them because of fraud, abuse such as card testing or chargeback fraud, or use the law forbids, any unused credit is forfeited when the workspace is deleted 30 days later, subject to any refund the law requires. Granted credit, such as starting credit, has no cash value and is never refunded.

Enterprise. A separate written agreement with us can set other terms. Where a signed agreement with us differs from these terms, the agreement governs.

8. Your content

Your content is what you send to the services, such as the context (the state), questions and attachments of a request, and the messages you send us. You keep all your rights in it.

You give us a worldwide, non-exclusive license to host, copy, transmit and process your content only to provide, secure and support the services for you. How we handle it, and how long we keep it, is in our Privacy Policy.

No training. We never use your content, or the outputs you receive, to train our models or any other model.

You confirm that you have the rights and permissions needed to send your content, including for any personal information about others in it, and that sending it does not break the law or these terms.

Feedback. If you send us ideas or feedback, we may use them freely, without any obligation to you.

You keep all rights in your code.

9. Outputs

Important: The API's decisions and confidence scores are probabilistic estimates, not facts. Check them before you rely on them, and use human judgment wherever a decision matters.

Outputs are what the API returns, including decisions, probabilities, confidence scores and refusals. They can be wrong, including when the confidence is high.

• Do not use an output as the only basis for a decision with legal or similarly significant effects on a person, such as a decision about lending, employment, housing, insurance, education, health care or legal status.
• Instructions hidden in content you send, for example in a document or an image, can change the answers. Treat content from sources you do not trust with care.
• Results we publish about our models describe the tests we ran. They are not a promise about your use.

As between you and us, you own the outputs you receive, to the extent the law allows. Others may receive similar outputs for similar requests.

10. Confidentiality

We treat your content as confidential, and use and disclose it only as these terms and our Privacy Policy allow.

If we share information marked confidential with you that is not publicly available, keep it confidential and use it only to evaluate or use the services.

Neither duty covers information that becomes public through no fault of the side that received it, or that the law requires to be disclosed.

11. Our rights

We own the services, our models, the website and its content, and our names and logos, apart from content and software that belong to others. We give you a limited, non-exclusive, non-transferable and revocable license to use the services under these terms, and we keep all rights we do not grant.

You may read our research, docs and blog, link to them and quote them with attribution, unless a page gives other terms. Do not republish them in bulk or present them as your own.

12. Suspension and ending

You can stop at any time. To end a workspace, an owner chooses Delete workspace in the console's Settings after signing in again; this ends the workspace, not your sign-in. The workspace is then scheduled for deletion. Its keys normally stop working at once, subject to the propagation delay described in section 5. For 30 days an owner can restore it. A restore brings the workspace back, but not its API keys: they stay revoked, and you create new ones. After that period, cleanup deletes the workspace and its data as the Privacy Policy describes, with the exceptions it lists. To close your sign-in as well, email us.

We can suspend or end access to all or part of the services, including a key, a workspace or an account, if you break these terms, if your use puts the services or others at risk, if the law requires it, or when we discontinue a service. Where we can, we tell you first and why; for a serious breach or a security risk we may act at once.

Suspending a person also suspends the workspaces they alone own, and while the suspension stands we refuse any new sign-up with an email address verified for that person. Those workspaces become eligible for deletion after 30 days and are removed by cleanup, or when we delete that person's sign-in identity if that comes first, unless we lift the suspension before then. If we end your access, you can still ask us to delete your data, as the Privacy Policy describes.

Everything in these terms that by its nature should outlast them continues to apply after they end, including amounts owed, confidentiality, the disclaimers, the limits of liability, the indemnity and the choice of law and courts.

13. Disclaimers

The services are provided as is and as available. To the extent the law allows, we disclaim all warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the services will be uninterrupted, secure or free of errors, or that any output will be correct. We are not responsible for services that others run, such as Google or GitHub.

14. Limitation of liability

To the extent the law allows, neither we nor our directors, employees or agents are liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue or data, arising from the services or these terms, even if we were told they were possible. Our total liability for all claims about the services is limited to the greater of the amount you paid us for the services in the 6 months before the claim and 100 US dollars.

Some laws do not allow these limits. Where such a law applies to you, the limits apply only as far as it allows.

15. Indemnity

You will defend and indemnify us, and our directors, employees and agents, against claims by others arising from your content, your use of outputs, your use of the services in breach of these terms, or your breach of the law or of someone else's rights. This covers the losses and reasonable legal costs that come with those claims. We will tell you about such a claim promptly, and we may take over its defense at your cost. If you use the services as a consumer, this section applies only as far as the law allows.

16. Governing law and courts

These terms and your use of the services are governed by the laws of the State of Delaware, without regard to its conflict of law rules.

You agree that the courts of the State of Delaware, United States, decide all disputes about these terms or the services, and you submit to their jurisdiction. We may also bring proceedings in the courts of the country where you live or, if you use the services for your business, where your business is based.

If you use the services as a consumer, nothing in this section takes away the protection that the mandatory laws of the country where you live give you, or your right to bring a claim in its courts.

17. Changes to these terms

We may change these terms. We post every change on this page with a new date. If a change is material, we will tell console users by email or show a notice on the website at least 30 days before it takes effect. If you keep using the services after a change takes effect, you accept it; if you do not agree, stop using them and delete your workspaces.

18. Other terms

• Electronic notices. We may give you notices, agreements and other communications electronically, by email or in the services, and they satisfy any requirement to be in writing.
• Export and sanctions. You may not use the services where United States export control or sanctions laws forbid it, or if those laws restrict you.
• California users. If a complaint is not resolved with us, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
• Whole agreement. These terms, with our Privacy Policy and any written agreement with us, are the whole agreement between us about the services.
• If a term fails. If a part of these terms cannot be enforced, the rest still applies.
• No waiver. If we do not enforce a term, we do not waive it.
• Transfer. You may not transfer these terms without our consent; we may transfer them to a successor or an affiliate.
• Events beyond our control. We are not liable for delays or failures caused by events beyond our reasonable control.
• No partnership. These terms create no partnership, employment or agency relationship.

19. Contact

For questions about these terms, or to resolve a complaint about the services, contact us at: