Support
Updated
On this page
The ways to reach us, and what to send.
Reach us
- Status
- For a current incident, see Status (opens in a new tab).
- Feedback
- The button at the bottom right of the dashboard.
- Contact form
- Send a message on the Contact page. Its topics: Enterprise, Technical issue, Bug report, Business question, Billing, Partnership, Security review or procurement, General question.
What to send
- Request id
- The
X-Request-Idfrom the failing response. - Status and code
- The HTTP status and the error code.
- Leave out
- The API key and authorization headers.
A connection failure before the gateway handles a request may have no request id.
A paused model
A paused model is not a missing model. Its id stays valid and stays listed, and nothing is charged.