Skip to content
Docs navigation: System Zero / Support

Support

DocsSystem ZeroSupport Updated

Contact us with the request ID, HTTP status and error code so we can investigate the call.

decide.sh
# Set SYSTEM_ZERO_API_KEY to your API key before running this example.
# Generate once per logical decision; reuse this key when retrying.
idempotency_key="$(uuidgen 2>/dev/null \
  || cat /proc/sys/kernel/random/uuid 2>/dev/null \
  || openssl rand -hex 16 2>/dev/null \
  || python3 -c 'from uuid import uuid4; print(uuid4())' 2>/dev/null)"
cat > request.json <<'EOF'
{
  "model": "system-zero",
  "state": "The blender I ordered arrived with a cracked jar.",
  "questions": {
    "damaged": {
      "type": "boolean",
      "instructions": "Did the item arrive damaged?"
    }
  }
}
EOF
# Headerless error responses require Python 3 to read error.code.
# If x-should-retry is present, resend only when x-should-retry is true. If the
# header is absent, resend on 429, or on 409 and 5xx only with a retryable
# error.code. No answer also retries. Wait Retry-After plus up to 10 %,
# otherwise a random wait doubling from 1 s to 30 s. Stop if Retry-After is over
# 60 s. Also stop when a 429 has no Retry-After, or a 5xx has x-should-retry but
# no Retry-After.
random() { od -An -N4 -tu4 /dev/urandom | tr -d ' '; }
# Stop resending after 10 minutes.
start=$(date +%s) attempt=0
while :; do
  : "${SYSTEM_ZERO_API_KEY:?set it first}"
  : "${idempotency_key:?could not make one}"
  rm -f reply.json
  out=$(curl https://api.rightnowai.co/v1/system-zero/decide \
    --max-time 130 -sS -o reply.json -D - -w '%{http_code}' \
    -H "Authorization: Bearer $SYSTEM_ZERO_API_KEY" \
    -H "Content-Type: application/json" \
    -H "Idempotency-Key: $idempotency_key" \
    -d @request.json)
  code=$(printf '%s' "$out" | tail -c 3)
  retry_header=$(printf '%s\n' "$out" \
    | grep -i '^x-should-retry:' | tail -n 1)
  retry=$(printf '%s\n' "$retry_header" \
    | sed 's/^[^:]*:[[:space:]]*//;s/[[:space:]]*$//')
  after=$(printf '%s\n' "$out" | grep -i '^retry-after:' \
    | tail -n 1 | sed 's/^[^:]*:[[:space:]]*//;s/[[:space:]]*$//')
  case $after in *[!0-9]*|'') after= ;; esac
  if [ -z "$retry_header" ]; then
    case $code in
      000|429) ;;
      409|5??)
        error_code=$(python3 -c 'import json, sys
try:
    print(json.load(sys.stdin).get("error", {}).get("code", ""))
except (ValueError, AttributeError):
    pass' < reply.json 2>/dev/null) || break
        case $code:$error_code in
          409:idempotency_conflict) ;;
          409:upload_in_use) ;;
          409:session_busy) ;;
          5??:service_unavailable) ;;
          5??:system_zero_unavailable) ;;
          5??:billing_settlement_error) ;;
          5??:idempotency_unavailable) ;;
          5??:limiter_unavailable) ;;
          5??:internal_error) ;;
          5??:maintenance) ;;
          5??:revoke_notice_unavailable) ;;
          *) break ;;
        esac ;;
      *) break ;;
    esac
  else
    [ "$retry" = true ] || break
    case $code in 4??|5??) ;; *) break ;; esac
  fi
  if [ -n "$after" ]; then
    after=$(printf '%s' "$after" | sed 's/^0*//')
    after=${after:-0}
    [ "$after" -le 60 ] || break
    ms=$(( after * 1000 + $(random) % (after * 100 + 1) ))
  else
    [ "$code" != 429 ] || break
    if [ -n "$retry_header" ]; then
      case $code in 5??) break ;; esac
    fi
    cap=$(( attempt < 5 ? 1000 << attempt : 30000 ))
    ms=$(( $(random) % (cap + 1) ))
  fi
  [ $(( $(date +%s) - start + ms / 1000 )) -lt 600 ] || break
  sleep "$(( ms / 1000 )).$(printf '%03d' $(( ms % 1000 )))"
  [ $(( $(date +%s) - start )) -lt 600 ] || break
  attempt=$(( attempt + 1 ))
done
echo "HTTP $code"
cat reply.json 2>/dev/null

Keep the request ID

  • Copy the request ID from the response.
  • Include the HTTP status and error code.
  • Describe what you expected to happen.

Leave the API key out of your message.

The API returns X-Request-Id in the response headers. Errors also contain request_id.

Use this report template:

Request ID
Copy from your response
HTTP status
Copy from your response
Error code
Copy from the error response, if present
Expected result
Describe what you expected

Contact

Use the Contact page for an API or workspace question. Read Errors for the action associated with an API refusal.

For a privacy request, email jaber@rightnowai.co.

Next

Reference: Quickstart.

Next: Send your report through the Contact page.