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Pricing

RightNow AIDecision modelPricing Updated

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With the RightNow decision model you pay for input, answered questions and an answered call.

Prices

These rates use price card H (November 11, 2026).

ChargePriceBilling unit and minimum
Uncached text inputUSD 0.19Per million input tokens
Cached text inputUSD 0.019Per million input tokens
Answered questionUSD 0.0001Per answered question
Answered callUSD 0.00001 per answered callOnce per call with at least one answered question
ImageUSD 0.003Per image
AudioUSD 0.0002Per started second; minimum 30 seconds per file
PDFUSD 0.002Per page; minimum USD 0.001 per file
VideoUSD 0.0008Per started second; minimum USD 0.008 per clip; clips up to 10 seconds
OutputFreePer output token

See how call charges combine.

Text input is billed per token. See Inputs for formats and availability.

Worked calls

Add the lines to get a call total. These totals use price card H (November 11, 2026).

State
A string, a JSON object or a JSON array
Standard context
Up to 38,000 state tokens
Replay of a stored answer
USD 0, billed in production on 2026-11-10

356 text tokens, one answered question

Uncached text input356 tokens at USD 0.19 per million
USD 0.00006764
Answered question1 at USD 0.0001 each
USD 0.0001
Answered callOnce per answered call
USD 0.00001
Total
USD 0.00017764

38,000 text tokens, one answered question

Uncached text input38,000 tokens at USD 0.19 per million
USD 0.00722
Answered question1 at USD 0.0001 each
USD 0.0001
Answered callOnce per answered call
USD 0.00001
Total
USD 0.00733
Two text calls from the price card, one answered question each.
Formats
image/png, image/jpeg
Per request
Up to 4 images
File fee
USD 0.003 for 1 image to USD 0.012 for 4 images

One image call

Uncached text input356 tokens at USD 0.19 per million
USD 0.00006764
Answered question1 at USD 0.0001 each
USD 0.0001
Answered callOnce per answered call
USD 0.00001
Image1 at USD 0.003 per image
USD 0.003
Total
USD 0.00317764
One image, one answered question and 356 uncached text tokens.
Formats
audio/wav at 16,000 Hz
Per request
One clip, up to 60 seconds
1 to 30 seconds
USD 0.006
31 to 60 seconds
USD 0.0002 more per started second, up to USD 0.012

One audio call

Uncached text input356 tokens at USD 0.19 per million
USD 0.00006764
Answered question1 at USD 0.0001 each
USD 0.0001
Answered callOnce per answered call
USD 0.00001
Audio30 seconds billed at USD 0.0002 each
USD 0.006
Total
USD 0.00617764
One audio clip of up to 30 seconds, one answered question and 356 uncached text tokens.
Formats
application/pdf
Pages
Up to 500 pages
File fee
USD 0.002 for 1 page to USD 1 for 500 pages

One PDF call

Uncached text input356 tokens at USD 0.19 per million
USD 0.00006764
Answered question1 at USD 0.0001 each
USD 0.0001
Answered callOnce per answered call
USD 0.00001
PDF1 page at USD 0.002 per page
USD 0.002
Total
USD 0.00217764
One PDF page, one answered question and 356 uncached text tokens.
Formats
video/mp4
Per request
One silent clip, up to 10 seconds, sent alone
Any clip up to 10 seconds
USD 0.008

One video call

Uncached text input356 tokens at USD 0.19 per million
USD 0.00006764
Answered question1 at USD 0.0001 each
USD 0.0001
Answered callOnce per answered call
USD 0.00001
VideoOne clip, any length
USD 0.008
Total
USD 0.00817764
One video clip (preview), one answered question and 356 uncached text tokens.

Counting and minimums

Only answered questions have a question fee. Refused questions are not charged. An all-refused request has no text, question, file or call charge.

Charged once per answered call; never on refusals, zero-answer, free, promotional or replay calls.

Several files each pay their own fee. The same text token is never charged twice.

Round any partial second up to a full second before applying the minimum billed duration.

PDF fees count physical pages. Text tokens and answered questions are charged separately. The minimum is a floor on the subtotal, not an extra fee.

Text caching

A cached text input token is a text token whose earlier processing the decision model reuses. Text caching is automatic.

An optional prompt_cache_key improves reuse within a workspace. A repeated request is not guaranteed to read from the cache.

Cache lifetime, minimum size and eviction are not published.

Caching saves USD 0.171 per million cached text tokens compared with the uncached rate.

See Text caching for usage fields, the cache hit rate and data coverage.

Credits and top-ups

Starting credit is subject to eligibility checks. Once per eligible canonical verified email address, on your first workspace, after eligibility and verification checks. Credit may be withheld or placed under review.

One credit costs USD 1. The minimum top-up is USD 5.

As a workspace owner, open Add funds to see the payment options available to your workspace.

Read Billing and credits for account terms, or follow the Quickstart to make a call.