Workspaces and keys

RightNow AI Decision model Workspaces and keys Updated 2026-11-12

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Keys and usage
Roles
Invitations
Cancel and restore

A workspace groups your API keys, usage, limits and Playground.

workspace key

Text

[ Workspace ]
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      v
[ Named API key ]
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      v
[ Authenticated calls ]
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      v
[ Workspace usage ]

Illustration of workspace scope.

The key and its calls belong to one workspace. Review its usage.

Keys and usage

Create a named key under API keys and copy it when it appears. The key and its calls belong to that workspace. See Authentication for the header and Rate limits for refusals.

Open Usage on your workspace's Overview and choose a period to compare text cache hit rates in Requests by key. See Text caching.

Usage separates answered decisions, replays, failed calls and unavailable calls. Recent requests show metadata such as the request ID, status and error code; they do not show the request content or answer.

Roles

Role	Actions
All roles	Read the workspace, run Playground, create keys, revoke their own keys and leave.
Owners and admins	Revoke any key, manage invitations, rename the workspace and remove ordinary members.
Owners	Remove privileged members, change roles, manage billing and schedule workspace deletion.

A workspace must keep an owner.

Invitations

Owners and admins manage invitations. Sign in to the console to use the actions available to your role.

Cancel and restore

An owner can schedule workspace deletion in Settings after signing in again. Keys and open invitations are revoked. Restoring the workspace leaves those keys revoked.

Deleting a workspace does not delete your sign-in identity. Use the privacy policy for identity deletion and personal-record requests.