Support

RightNow AI Decision model Support Updated 2026-11-12

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Keep the request ID
Availability
Contact
Send a report

support details

Text

[ Response ]
  |
  |-- request ID
  |
  |-- HTTP status
  |
  '-- error code, if present
          |
          v
[ Add expected result ]
          |
          v
[ Contact support ]
[ Leave out the API key ]

Illustration of support details.

Send the request ID, status, error and expected result. Omit the API key.

Keep the request ID

Leave the API key out of your message.

The API returns X-Request-Id in the response headers. Errors also contain request_id.

Request ID: Copy from your response
HTTP status: Copy from your response
Error code: Copy from the error response, if present
Expected result: Describe what you expected

Availability

Availability includes all valid requests, including cold starts.

A cold start is a model pool replacing its warm container after a crash, a recycle, a preemption or a deploy, or adding one under a burst.

Contact

Read Errors for the action associated with an API refusal.

For a privacy request, email jaber@rightnowai.co.

Send a report

Send your report through the Contact page.